We do not hold stock and we do not run a warehouse, so there is nowhere to send an unwanted item back to. We do not accept returns for change of mind.

What we do cover, in full

If an order arrives damaged, not what you ordered, or later than the window stated on the product page, tell us and we will replace it or refund you in full. You do not need to send anything back, and you do not pay return postage.

Email us within 30 days of delivery, or within 30 days of the latest date in the stated window if the order never arrived. A photograph helps for anything damaged, and we will ask for one.

What is not covered

• Change of mind, or an item that is not to taste.
• A garment or print size chosen incorrectly. Sizes are listed on every product page before you buy.
• Normal variation in a cast or hand-finished object. These are not machined parts and no two are identical.
• Damage from use, or from fixing a wall-mounted object without suitable fixings.

Cancelling

Because production starts after payment, email us as soon as possible if you want to cancel. If the item has not gone into production or been ordered from our supplier we will refund you in full. Once it has, we cannot.

Refunds

Refunds go back to the card used to pay, through Stripe. Your bank usually takes 5 to 10 days to show it.